ANNIVERSARY SALE ITEMS ARE FINAL SALE. NO REFUNDS OR RETURNS. 

We’re happy to offer a 30 day return policy/satisfaction guarantee. If, for whatever reason you aren’t happy, we’re happy to exchange or refund. Please contact your sales associate to help with this process or email hello@ecuadane.com .  

Please ship back your unused blanket in the original packaging. All returns must be postmarked within 60 days of the purchase date. Allow 2 weeks for the refund to appear in your account. Please note we do not cover shipping for any wholesale orders or returns.  

Absolutely! Please follow the steps for a return.

Once an order and payment are received, our shipping department ships your order within 48 hours. Most locations take 1-3 days to receive but due to unforeseen circumstances, it can take longer.  Once shipment is in the UPS / USPS system, we can only track off the information they provide. We are unable to speed the process up once we have shipped the order. 

Wholesalers are required to pay shipping on all orders. 

We work with a family of highly skilled artisans in the Andes Mountains in Ecuador who carefully craft our blankets. 

Our blankets are made with 100% modacrylic material with recycled content. We are committed to improving our sourcing of environmentally responsible materials. Our goal is to use 100% recycled fiber by 2025.  

Care instructions:

-Wash by hand or machine wash on gentle cycle with a mild detergent

-Tumble-dry at low temperatures or air dry.

-Note: New blankets can shed. After a couple of washes that will subside. Give the blanket a brush after prolonged use and/or after washing.

We take pride in the quality of our products, and we back it up with our Lifetime Guarantee. If your customers ever have any issues with the quality of their blanket due to its craftsmanship, we will replace it. This does not include normal wear and tear. You can learn more about our warranty and encourage your customers to register their blanket here. 

If you have any problems, email us at hello@ecuadane.comwith details and and we'll do our best to help you out.  

The minimum order is 3 blankets.

You're what makes us great. Please email hello@ecuadane.com and customer service will help you resolve any issue you may have. 

Have a question? Give us a call or shoot us an email. We are here to help!

hello@ecuadane.com